The European institute of esthetics

Student Handbook &
Code Of Conduct


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We appreciate you choosing The European Institute of Esthetics, Esthetics and Laser Training Centre as your education provider. Our goal is to ensure you have an incredible learning experience with us. We look forward to building a long and successful relationship with you, supporting your growth as a professional.

This student handbook is an important resource to prepare you for your upcoming classes with us. Please take the time to familiarize yourself with the information in this book. It is required that all students read and acknowledge the handbook policies and procedures prior to starting classes. 

Please note that students are responsible for being familiar with all information and policies contained in the student handbook / student code of conduct, prior to starting any classes. 

Failure to comply with the procedures and policies in this handbook will result in termination or removal from the course and a rescheduling fee to complete the course will apply. 


Wolf Hatheway


Tiffany Starchuk


Desiree Billey

Director of Admissions
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Rae Urrutia

Director of Finances

Casera Perry

Lead Student Advisor

Melissa Colborne

Tech Support

Jessica Lee

Spa Manager
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Contact Information: At a Glance

Facility Office

Monday-Friday: 9:00 am - 4:00 pm
Location: 6724 75th Street, Edmonton, AB, T6E 6T9
Phone: 1-780-466-5271 ext. 2
Toll Free: 1-877-422-5271

Online Support

Monday-Friday: 9:00 am - 4:00 pm

Supplies and Shopping

Location: PROBEAUTY Group; 6012 82 Avenue, Edmonton, AB, T6B 0E7
Phone: 1-780-462-2580
Toll-free: 1-800-557-3223 ext. 2

Hours of Operation

Main Campus

EIE Training Centre & EIE MediSpa
6724 75 Street, Edmonton, AB

Monday 8:30 am to 5:00 pm
Tuesday 8:30 am to 5:00 pm
Wednesday 8:30 am to 5:00 pm
Thursday 8:30 am to 5:00 pm
Friday 8:30 am to 5:00 pm
Saturday 8:00 am to 4:00 pm
Sunday CLOSED      

East Campus

6012 82 Avenue NW, Edmonton, AB

Monday 9:00 am to 5:00 pm
Tuesday 9:00 am to 5:00 pm
Wednesday 9:00 am to 5:00 pm
Thursday 9:00 am to 5:00 pm
Friday 9:00 am to 5:00 pm
Saturday CLOSED
Sunday CLOSED      

Locations & Parking

Main Campus

EIE Training Centre
6724 75th Street
Edmonton, AB
T6E 6T9

East Campus

6012 82 Avenue
Edmonton, AB
T6B 0E7

Main Campus
• Student parking is complimentary at the rear of the building. Limited parking available.
• NO parking access in front of bay doors and garbage disposals

East Campus
• Student parking is complimentary at the rear of the building. Limited parking available.
• Angle Parking only.
• NO parking access in front of loading dock and garbage disposals
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Main Campus Transit options
• Bus route 502, 504, 632, 636 all stop within a 10-minute walking distance.
• The Davies LRT Station is across the road from our facility. 

East Campus Transit options
• Bus routes 4, 401, 403, 404, 637 all stop within a 10-minute walking distance. There is an on demand bus stop out front of the school as well.
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Student Entrance

  • Students are required to enter / leave the building through the student entrance at rear of building.
  • Entrance to student doors will be unlocked 30 minutes prior to the start of classes.
  • Student entry doors lock 10 minutes prior to the start of each class. Please allow yourself enough time to find parking. 
  • If the door is locked you are late for your class. You will not be permitted entrance to class and will be required to reschedule your practical training. 

Student Benefits

We want to thank you for being a student at The European Institute of Esthetics, Esthetic and Laser Training Centre. 

  • 20% OFF Services at EIE MediSpa
  • 10% OFF Products and supplies at PROBEAUTY Group
  • 10% off products at EIE MediSpa

Proof of current enrollment required. Student may show enrollment card as proof (or request to have one issued if not in possession).

Alumni Benefits

  • Alumni students registering for future classes are eligible to receive discounts on individual classes, exclusions apply.
  • Proof of previous enrollment will be verified.
  • To receive your alumni code, email
*All Alumni purchases must be used with the alumni discount code at the time of purchase. Purchases made with discount code are not eligible for refunds or credits at EIE Training Centre. If you have not received an Alumni discount code, please email a student advisor to claim your code. 

*Discounts cannot be combined with other promotions/offers available. Only one discount/code may be used. 
*Offer not available in combination with payment plan
Successfully completed 5+ courses
SAVE 10%
Diploma Program Graduate
SAVE 15%

Student Dress Code

S.1A As a student of the European Institute of Esthetics you are a reflection of the standards we uphold and should portray the professionalism of an esthetician.

  • Our student dress code is strictly enforced and students will be asked to change if proper attire is not worn or will be sent home and asked to reschedule if not prepared in proper attire.
  • In the case you have misplaced, lost, or forgotten your uniform, lab coats are available for purchase at either campus location. Students are required to be in uniform at all times when on campus grounds.

S.1B Uniform Requirements

  • White esthetic jacket
  • Black pants or skirt (skirts must sit below the knee when seated)
  • Soft soled white or black shoes. *These are your indoor shoes. 
  • All outdoor shoes are to be removed and stored at the student entrance at both campus locations.
  • Plain black or white socks, tights or nylons
  • Plain black or white t-shirt, crew neck, long or short sleeve shirt with no logos or text visible
  • Hair pulled neatly away from face
  • Natural makeup is encouraged
  • Nails should be short and smooth for classes containing a massage component, should refrain from any extension on the nails as these may be asked to be removed (Facials Level 1, Advanced Facials, Relaxation Massage)
S.1C Uniform Exceptions

Students are permitted to wear a black lab coat if they wish in the following courses:
  • Microblading
  • Body Treatments
  • Makeup Artistry 
  • Permanent Makeup

  • Scrubs or an apron are permitted for non-program students who are attending a module class. 

  • We recommend students attending Relaxation Massage purchase a set of scrubs for ease of movement. Students may opt to wear yoga pants (not leggings) to Relaxation Massage. 
  • Lab coats are mandatory for program students and can be purchased at either campus location.

Please purchase your lab coat prior to your course start date; our offices are not open prior to class start times. It is recommended to have two lab coats during your studies if you are in a program.

Diploma Program Students

S.1I Free Lab Coat
Students registered in the Full Esthetics Diploma Program or Advanced Clinical Esthetics Diploma Program will receive a FREE Lab coat. Upon registration, a coupon will be sent via email to redeem your lab coat at PROBEAUTY Group. The coupon must be presented when picking up your lab coat.

Inappropriate Dress Attire

S.1D Tops
  • Hoodies
  • Sweatshirts (or long sleeved shirts with logos or designs)
  • Exposed skin: V-Neck, Spaghetti Straps

S.1E Bottoms
  • Athletic wear
  • Sweatpants
  • Jeans
  • Mini Skirts
  • Shorts
  • Printed Leggings, Patterned tights
  • Bare Legs

S.1F Footwear
  • Colourful footwear
  • High heeled shoes
  • Open-toed shoes
  • Soiled/Dirty footwear

S.1G Jewelry

Small and unobtrusive necklaces and earrings are permitted to be worn during training. For client comfort, the following jewelry must be removed while in class: 
  • Dangly earrings 
  • Large or long necklaces 
  • Bracelets 
  • Rings 
All jewelry, including smart watches, must be removed from your body when performing or receiving treatments using electrical currents, lasers, radio frequency, and other technologies for yours and the client’s safety. Jewelry worn for religious purposes will also need to be removed during times mentioned above. If you wear a medical alert bracelet, please ensure you have informed our support staff and faculty. 

S.1H Nails
If you wear nail extensions or gel polish, you may be required to remove/shorten the length. To know what is required for each of your scheduled courses, review your practical training requirements on LearnWorlds and the model requirement section for your courses. 
*For all classes in the Advanced Clinical Esthetic Program it will be required to have shortened nails.

In Class Requirements

S.2A Food / Lunch
A 30-minute lunch break will be provided during each full day class. Students are welcome to bring a lunch with them. A student lunch room is available at all locations. 
  • NO open containers of food or drink, including gum, is permitted in theory or practical classrooms.
  • Lunch times are set and discussed by instructors at the start of class.

S.2B Models/Children
Students / Models are NOT permitted to bring children into the classroom or service room during quotas or during class. It is the student’s / model’s responsibility to find child care during class and while completing quotas.

S.2C Cell Phones
Cell phones are not permitted in class. Cell phones are disruptive and disrespectful to your fellow students and the faculty. Students may use their phone on break in the designated cell phone zones. Students with a cell phone in class will have their phone confiscated; it will be returned at the end of the day. In case of emergency, please provide your loved ones with the number to the location you are at, and our staff will ensure that you are notified. If students would like to take before and after photos during class, we ask that they notify the instructor and the instructor will arrange time to do so. 

S.2C.1 Students who refuse to respect our cell phone policy will be asked by the instructor to leave the class and the student will be required to re-enroll and pay the rescheduling fees incurred. (S.21A)

S.2D Smart Watches
Smart watches are not permitted to be worn in class; we ask that you leave your watch at home or in a locker during your training. Notifications on smart watches are disruptive and disrespectful to your fellow students and the faculty. 
Students who refuse to respect our smart watch policy will be asked by the instructor to leave the class and the student will be required to re-enroll and pay the rescheduling fees incurred.

S.2E Clean Up Duties
Students are required to aid in general housekeeping duties of the facility. It is our goal to prepare you for the workplace and these types of duties will be expected of you from your employer. Students will be graded on attitude and execution of these duties.

Preparation & Professionalism

S.3A Attendance
  • Students are required to provide written notice of any unexpected absences (ie. illness, death of an immediate family member, loss of childcare) to Students will be required to provide any requested documentation for the reason of absence within 48 hours. If documentation is not provided, the student will be required to re-register for the class to complete their training and will incur a rescheduling fee. 
  • If a single day of class is missed (ie. Day 3 of a 4 day class), students may attend the remaining days without penalty, however any content covered on the missed day will not be reviewed.

Missed days will need to be completed later and may incur a rescheduling fee:

  • If the missed day was a model day, students may opt to make up the models in Student Spa. Students will receive a passport from their instructor to complete their missed model requirements and have them signed off in Student Spa. Passports must be submitted in their final verification assignment in the online class to receive their final grade.
  • If the missed day included a practical exam (ie. Day 6 of Facials), students must rebook the day in an available class and repay any rescheduling fees. 
  • For classes with no exam, models can be made up in student spa, unless lack of instruction does not allow this (ie, Teeth Whitening). In this case, students would be required to reschedule the missed days and pay the rescheduling fee.  

S.3B Late Arrivals
  • Late arrivals will not be permitted entry into the class. Our doors will be locked 10 minutes prior to the class start time. Students arriving after this time will be considered late. 

  • If you are unsure if you are going to be late due to road conditions/traffic/etc please call or submit a ticket to notify our team. If you provide notice we may be able to permit you into the classroom depending on the arrival time. No notice provided will result in a no show/late attendance/dismissal

S.3C Student Aid Funding FeesFor students that have Student Aid funding; in the case that your courses are paid off and you miss a class or must rewrite an exam, you will be liable to pay the fees incurred.

S.3D Preparation
  • Students are required to arrive on time and come prepared for their modules. Some things to bring to class: paper / notebook, pen, pencil, highlighter, closed beverage container.
  • Our faculty will not find or provide you with these items. Gum and open lid containers are not permitted at the facility (S.2A).
  • Students are required to come prepared with their student kit and manual for class. Students arriving without a kit and/or manual will be unable to participate in training and will be asked to reschedule their training.  Students who have let products expire in their student kit will be asked to reschedule and attend the next available class with the necessary replenished product.
  • Before participating in any in-class practical sessions, students must successfully complete all prescribed online theory modules. This prerequisite guarantees comprehensive preparation and adherence to the required training standards, ensuring their readiness for the practical components of the course.

S.3E Translator
  • Students requiring a verbal translator during practical training must notify administration staff upon registration.
  • Students are responsible for finding and paying for their own professional certified translator. Documentation will need to be submitted to the student advisor to have their certification on file as well as the translators contact information
  • Family and friends do not qualify as an appropriate translator and will not be permitted in class.
  • Translator will be required to wear a name tag and badge in class so that students and staff are aware

S.3F Language Requirements
  • Students will be required to complete all training requirements (as provided on the online portal) in the language presented.
  • This is a requirement for Verbal or Written presentations. At this time all training is presented and must be submitted in English
  • If a student has language barriers that will prevent them from completing the requirements in the required language it will be required that the student contact their student advisor prior to enrolling.

Confidentiality, Non Disclosure, Privacy

S.3G Privacy and Non-Disclosure Agreement
  • EIE establishes a confidential relationship with the student and all documents submitted
  • All communication in regards to students training is direct to the student whos name is listed as enrolled with EIE
  • Students understand that upon their enrollment they are the sole communicators responsible for their enrollment and training. Students will be the main contact and will be contacted for any/all discussions about their training
  • Student contracts are confidential documents and are not to be disclosed and shared amongst fellow students

S.3H Freedom of Information and Protection of Privacy Act (FOIP)
  • EIE establishes limitations to the collection, use and disclosure of personal information to protect the privacy and safety of students. EIE is only able to disclose and discuss enrollment and training information with the person of who is enrolled.

S.3I Third Parties
  • Disclosure and discussion of student enrollment and training is only authorized to be discussed between faculty of EIE and the student enrolled. Excluded correspondance includes but is not limited to: Family, Friends, Significant others, etc.
  • Authorization and agreements to include 3rd parties must be agreed upon and contracted by EIE Training Centre. Authorized 3rd parties include: Finance advisors, Bank Managers, Funding Advisors/Agents

Medical & Emergency

S.4A Emergency Contact
An emergency contact is collected at the time of registration, in the case that there may be an emergency situation. If you require updates to your emergency contact information please email

S.4B Medical ID/Awareness
Students with medical conditions or allergies requiring medication are required to inform their advisor and instructor prior to class. If you require an EpiPen for an allergy, please bring one to class with you and inform your instructor.

S.4C Medical and Emergency Absence/Leave Having Trouble completing your studies due to Emergency/Health Situations?
  • Medical conditions
  • Death in the family
  • Mental health

Mental Health Help Line at 1-877-303-2642 | Addiction Help Line at 1-866-332-2322

Students who have loans with Student Aid:

You are required to contact Student Aid to discuss and report the need for a pause in your training. Students can reach the Alberta Student Aid Service Centre at:

*If you do not contact Student Aid to discuss your pause of training you will enter your grace period/repayment period with Student Aid. Students who need to pause their studies due to the above scenarios will be required to submit a letter of notice to our Student Advisor Team.
Click Here To Get Started and Follow all required Steps” 

S.4D Request for Accommodation Due to Barriers, Limitation or Disability
EIE requires that current or prospective students disclose any health conditions, disabilities or limitations that may affect their participation in or the delivery of their training. Students are required to discuss all conditions prior to enrollment to ensure suitable options are available to accommodate and complete the requirements of the training.

Request for Accommodation after enrollment:
If a situation arises where a student has new barriers or conditions that will prevent the student from completing the requirements of a course, the student must contact the Student Advisor Team and submit a request for accommodation. Our team will advise the student as to what accommodations can be provided for the student to continue in a successful manner. 

Barriers, Limitation, Disabilities or Injuries

S.5A Pre-Existing Conditions
Students must disclose any disabilities they have that may affect or impede their ability to learn or perform the skills required of the course. Students must have sufficient vision, mobility, tactile function and cognitive ability to learn the theory and practical skills required to perform the services taught in each class. Due to the physical nature of each class and service, we are unable to modify course requirements or make other accommodations for most disabilities. Please consult your Student Advisor if you are unsure if a course or program is suitable for your particular situation.

Students are required to practice on each other during their practical training. Students who are ineligible to receive services during their training are required to present a doctors note to their Student Advisor upon registration. 

S.5B Injury During Program
You must notify our Student Advisor Team immediately if you sustain an injury or develop a disability while you are in a course or program. We will work with you to pause or reschedule your classes if needed, to the best of our ability. If your injury or disability does not allow you to continue your studies, you will be deemed to have abandoned your studies. Please refer your Enrollment and Student Aid Contracts (if applicable) for further information and steps to take in this instance.

S.5C Request for Accommodation Due to Barriers, Limitation or Disability
EIE requires that current or prospective students disclose any health conditions, disabilities or limitations that may affect their participation in or the delivery of their training. Students are required to discuss all conditions prior to enrollment to ensure suitable options are available to accommodate and complete the requirements of the training.

Request for Accommodation after enrollment:
If a situation arises where a student has new barriers or conditions that will prevent the student from completing the requirements of a course, the student must contact the Student Advisor Team and submit a "request for accommodation". Our team will advise the student as to what accommodations can be provided for the student to continue in a successful manner. 


S.5C Expulsion
If a student is under the influence of any alcohol / narcotics while on the premises, the student will be asked to leave the property immediately, and subsequently expelled from the program. NO refund will be returned to any student asked to leave for this reason. Safety is our number one priority for all our students, models, and staff.

S.5D Smoking
The European Institute of Esthetics has a strict non-smoking policy. No smoking or vaping is allowed in or near the property while you are attending class. We ask that you smoke away from all doors, windows and vehicles. We ask that you do not smoke in uniform and refrain from wearing any strong perfumes / deodorants. If a student reenters the class smelling of cigarettes, the student will be asked to leave class.

Bullying/Harassment/Student Conduct

EIE Training Centre is dedicated to ensuring that students and employees have a safe environment, without fear of bullying or harassment. As such, EIE Training Centre will not tolerate and is dedicated to preventing any instance of bullying, cyberbullying and harassment. All students and employees of EIE Training Centre share in the responsibility to ensure that our school is a safe and welcoming place to work and learn.

S.6B Students and employees are responsible for reporting any instances of bullying and harassment, whether they were the target, or they were witness to the incident. Students can make a complaint to our staff by emailing In all cases, where a complaint of bullying or harassment is made in good faith, the student will not be disciplined or retaliated against in any way. This includes bullying or harassment from models. If a model has inappropriate conduct, students are required to notify their instructor immediately.

Bullying and Harassment is defined as any inappropriate conduct or comment by an individual towards another individual that caused or has the potential to cause that student or employee to be humiliated or intimidated.

S.6D Bullying and harassing behaviours include but are not limited to:
  • Verbal aggression or yelling
  • Humiliating actions or practices
  • Hazing
  • Spreading malicious rumours
  • Using derogatory names towards someone

S.6E Cyberbullying Cyberbullying involves the use of information and communication technologies to support deliberate, repeated, and hostile behaviour by an individual or group that is intended to harm others. Definition sourced from 

S.6F Some examples of cyberbullying, taken directly from Canadian Centre for Occupational Health and Safety are:
  • Sending unsolicited and/or threatening e-mails, and/or encouraging others to do so, or to overwhelm the victim with e-mail messages
  • Sending viruses by e-mail (electronic sabotage)
  • Spreading rumours
  • Making slanderous remarks about the victim in public discussion areas
  • Sending damaging messages directly to the victim
  • Impersonating the victim online by sending a controversial or inflammatory message which causes others to respond negatively to the victim
  • During a live chat, harassing the victim
  • Leaving abusive messages on Web site guest books
  • Sending the victim pornography or other graphic material that is knowingly offensive
  • Creating a Web page, or writing an entry on a blog that portrays the victim in negative ways
  • Posting or threatening to post negative, untrue, dishonest or slanderous reviews on review websites or social media

S.6G Any student who is found to be engaging in bullying, cyberbullying or harassing behaviour towards other students, clients or EIE Training Centre employees will be subject to immediate disciplinary actions, including suspension and/or expulsion from our courses and programs.

S.6H Expelled students are not entitled to any refunds and will not be issued any further certifications. 

S.6I Students who have been expelled will not be permitted to enroll in any further courses or programs offered by EIE Training Centre. 


S.7A If a student is suspected of, or caught cheating or plagiarizing on any exam or assignment, the student will be asked to leave and will receive an automatic incomplete for the course. Should the student wish to complete the module, a new deposit and registration fee will be required for the class.

Theft & Vandalism

S.8A Students, models and staff are required to show respect for school property. All incidents of theft and vandalism, by students or any persons at the school is not tolerated.

S.8B In situations involving student(s), the Dean and/or the President shall work to receive restitution from the student(s) and/or parents/guardians. If the President and Dean deem the matter serious enough, a report will be issued to the Edmonton Police Service for legal action.


S.9A Lockers and locks are provided to students free of charge for use during the day at each location. Use of lockers are mandatory while on campus. Lockers must be signed in and out at the end of each day.

Locks are provided free of charge by the school. In the event you do not return or lose a school provided lock, a $10 replacement fee will be charged. Students may choose to bring their own lock for use on campus, however all locks must be removed from lockers and contents must be emptied at the end of each day. Any locks remaining on lockers at the end of each day will be cut off of lockers by our staff. A $10 fee applies to all locks needing to be cut off lockers.

S.9C Personal items are not permitted in class and must be stored in the lockers provided during class hours. For items accepted into class please see section S.3D. Lockers must be locked during class hours and emptied at the end of each day. Personal belongings and student kits are to be taken home by the student at the end of each day. Please do not leave any belongings in your classroom or locker.

S.9D Lockers found with personal belongings in them will be opened and the belongings placed into lost and found every evening.

S.9E Please do not decorate your lockers with any labels or stickers. A $50 charge to remove any adhesive on your locker will be charged to you.

S.9F The European Institute of Esthetics and PROBEAUTY Group are not responsible for any items lost or stolen in its facilities.


S.10A In-Class Model Requirements
  • Please ensure you have read and understand your model requirements for each class. Your model requirements can be found on your LearnWorlds platform.

  • Students are required to have the services in class practiced on them by other students prior to bringing in outside models. Failure to participate will mean students will need to reschedule their practical training. Fees will be incurred.
  • Students are required to complete all models as outlined in their class.  In the event that students are permitted to complete class models in Student Spa, model requirements must be completed within 8 weeks of their class. Failure to complete all model requirements will result in a fail and the student will be required to retake the practical training in its entirety. 

Students are required to review with models the location, date, time, model fee, and any other necessary information prior to the class. If students cancel/reschedule or are unable to attend their course for other reasons it is the responsibility of the student to notify the models booked to inform them of the changes.

S.10C Ensure to always have a backup model in case of any last-minute changes. You are required to do practical work, and if you are unable to complete this training, you will have to redo the class, incurring a rescheduling fee. (S.21A)
*In the event of a model no show, or the student is unable to fill all assigned model time slots, the student is eligible to complete up to 50% of their model requirements in Student Spa. Any more than 50% of models missed and the student will be required to retake the practical class in its entirety, incurring a rescheduling fee.  

Always come to class, even if your model cancels last minute. We will do our best to help you.

S.10D Some classes have the option to use mannequin hands, feet, faces, eyes/skin as an emergency substitute for a live model. These are available for purchase from the front desk staff. 

S.10E In emergency situations where a model cancels or no shows at the last minute, students may be able to substitute a live model and use the mannequin hands/feet and faces to complete the in-class model requirement during practical training. This allowance is limited to 1 use (1 model requirement) per class date. If a mannequin is used to fulfill a model requirement, the instructor has the authority to assign additional quotas to student. 
Classes with exception to use Mannequins for in-class model substitutions are: Eyelash Extensions Level 1, Eyelash Extensions Level 2, Artificial Nails Level 1, Artificial Nails Level 2

Course Dates

S.11A All class and workshop dates are subject to change.
  • EIE reserves the right to reschedule or cancel a class at any time, no fees will be incurred by the student. If a class that has been changed by the school conflicts with a student’s existing schedule, the school will accommodate the student to reschedule classes.

  • EIE will provide new and alternative dates and schedule if adjustments are needed due unforseen events.

  • EIE is not required to disclose or address the issues/occurrences that have caused a need for rescheduled classes. All matters concerning educators and classes are confidential.

  • Student communication on adjustments made that do not follow our student code of conduct or expressing unacceptable behavior/language will not be tolerated. 

Equipment Requirements

S.12A In the event students are required to purchase equipment for a class (ie. Electrolysis), students must order their equipment a minimum of eight weeks prior to the start of class. A 50% deposit on equipment purchases is required to order. Equipment is available for purchase through PROBEAUTY Group.

Course Kits & Materials

S.13A Course kits are to be ordered by students once registered into an online course. Students will find detailed instructions on how to order their student kits and/or manuals from the PROBEAUTY Group website within their online class.

S.13B You are not required to have your student kit to begin your online theory training. 

S.13C Shipping times vary for student kits. Student kits may take up to 10 days to be processed and shipped from PROBEAUTY Group. Once shipped, kits may take up to two weeks to arrive depending on the final shipping destination and courier shipping times. Students have the option to mark your kit for pickup at our East Campus (PROBEAUTY Group). To inquire about an order status for a student kit, please email with the order number.  

S.13D For information on ordering class kits, please review the Introduction section of your class in the online portal. 

S.13E Students may not purchase or order student kits for classes they are not enrolled in.

S.13F If payment is made in error when ordering kits/materials for a course, a refund will be provided to the student. Students are required to follow the steps listed below to claim the refund:
  • Students must request a refund within 30 days of payment
  • A request needs to be submitted to
  • Refunds are processed on the 25th of each month
  • Student kit refunds are subject to a $25 (+GST) processing fee per kit

S.13G Student Kits
Student kits are for use during in class training only. Products provided in the Student Kit will not be supplied by EIE Training Centre during in-class training. Students who use the product(s) provided in their Student Kit for any reason other than for their in class training are responsible for replenishing their kit prior to class at their own cost.  Students who have rescheduled their course due to receiving an incomplete for their training will be responsible for replenishing any product/supplies that will be required to complete the training. Students who delay training after receiving a student kit will be responsible for replenishing their kit in the event a product expires. 

 Student Kits are intended and required for in-class training. If a student does not arrive to their hands-on training with their required student kit and manual, they will not be able to participate in hands-on training and will be asked to leave class. A rescheduling fee will apply.

S.13I Student Kit Abandonment Student kit orders must be picked up from PROBEAUTY Group within 10 days of being notified the order is ready for pickup. Any kit orders that are not picked up after 10 days of being notified will be considered abandoned and the order will be cancelled.

For cancelled student kit orders, contact to place a new kit order. An $25 administration fee will apply to reissue a student kit order. This administration fee also applies to any unclaimed kits that are returned to sender via the shipping courier. 

S.13J Damaged Product in Student Kit
If you receive an item in your kit and it is damaged, please submit a claim form to PROBEAUTY Group using the online claims form

S.13K Missing Product
If you believe you are missing product from your student kit, please email and notify your instructor. If the product has been deemed to be missing after reviewing the picking slip, your instructor or a member of PROBEAUTY Group will notify you of your next steps.  


S.14A For courses with no practical component, you can download and save a digital pdf copy of your certificate upon completion of the course. Additional fees apply for students who wish to have a printed copy of their certificates mailed to them. See Payments and Fees​.

S.14B For courses that require additional practical work, models, quotas and practical exams, you will receive a digital certificate upon successful completion of those required components. Additional fees apply for students who wish to have a printed copy of their certificates mailed to them. See Payments and Fees​.

S.14C Once you have successfully completed all required courses in a Diploma Program, you may submit a Graduation and Diploma Request using the Diploma Request Form (Click here to open the Diploma Request Form). Our Administration Staff will verify the successful completion of your program and issue your Diploma. Please allow up to 4 weeks for your Diploma to be mailed to you. Please note pickup is not available for Diplomas.
  • Students with permitted incomplete course(s) (Authorized by the directors) will receive a diploma with a list of the incomplete/uncertified courses disclosing that this service is not authorized to be completed by the student. This is a required disclosure of the diploma. Student will also not be elgible to receive individual certification for the course.

S.14D Please ensure that we have your current mailing address on file. A Diploma reprint fee will apply if your Diploma is sent to the wrong address because you did not provide a current or valid mailing address, as per section S.21E.

S.14E Enrollment in a course does not guarantee you a Certificate of Completion, see section S.14F.

Student Pass/Fail Policy

S.14F For Individual Courses
Enrollment in a course does not guarantee you a Certificate of Completion. Students are required to successfully pass all components of a course (Lessons, Theory Exam, Quotas, Models, Practical Training, Practical Exam) in order to receive a Certificate of Completion.
If a student does not successfully pass all the required components within 1 year of commencement date of the course, the student will be deemed to have failed the course. There are no refunds for failed courses or abandoned courses. Certificates may be withheld if the student has any unpaid fees owing.

S.14G For Diploma Programs
Enrollment in a Diploma Program does not guarantee you a Diploma. Students are required to successfully pass all individual component courses of the Diploma Program in order to receive a Diploma. Students will receive a Certificate of Completion for each successfully completed individual course. Once all component courses of a Diploma Program have been completed successfully, you can request your Diploma. Diplomas may be withheld if the student has any unpaid fees owing.
  • Students with permitted incomplete course(s) (Authorized by the directors) will receive a diploma with a list of the incomplete/uncertified courses disclosing that this service is not authorized to be completed by the student. This is a required disclosure of the diploma. Student will also not be elgible to receive individual certification for the course.

S.14H Unsuccessful Completion/Attendance
Students have 3 attempts at successfully completing individual courses. If a student is unsuccessful in completing a course in Theory and/or Practical after 3 attempts, the student will be required to re-register for the course (incurring the course fees) and will need to restart the course in full to receive certification.
Three (3) attempts at course completion, but are not limited to:
  • Three (3) completion attempts where the student does not receive the required grade to pass/complete the course and earn the course certification. I.e.: Student has attempted practical training three times without successful completion or passing of practical exam
  • Three (3) Student No Shows for practical training or exams
  • Three (3) Student course rescheduling instances that are not compliant with the rescheduling policy timeframe.

Students that are repeating a course are responsible for providing their own class working materials, supplies and products, as they will not be supplied an additional Student Kit for the class. Students may choose to purchase individual products or full student kits from PROBEAUTY Group. 

S.14I Appeals
Students may appeal disciplinary actions and course repeat requirements if there are extenuating circumstances. Students can submit an appeal by email to addressing the Disciplinary Board. Please provide details of the appeal with an explanation as to why you feel you should be exempt from disciplinary actions or course repeat requirements. 


S.15A Our live Q&A sessions are an opportunity for you to interact with your instructor and fellow students in a webinar style setting. These sessions are designed to answer any questions you may have about the course content as you move through your studies.

S.15B Students are encouraged to join as many live sessions as they wish in order to feel confident prior to the exam. Not all webinars are mandatory for attendance; please check your course to review your webinar requirements.

S.15C Webinars are available and scheduled for various time slots. Webinars require registration and dates/times/links are subject to change without notice. 

S.15D A student who does not attend a webinar they have registered for will be marked as a No Show and a fee will apply. See section 21.A for more information.

S.15E Students will be let into the webinar from the waiting room at the time scheduled. Webinars begin promptly at the scheduled time. Students who arrive past the start time of the webinar will not be permitted to join the session and will need to rebook their webinar requirements. A fee will apply. See section S21.A for more information. 
*This does not apply for open webinars and only applies to webinars that are mandatory attendance.


S.16A Email is the primary means of communicating with our students. It is your responsibility to regularly check and respond to emails and notifications sent to your message inbox in our Online Learning Platform.

S.16A.2 Students must conduct themselves in a professional manner through all email and communications. Email etiquette is how we maintain a respectful, appropriate and professional tone in the context of an email. This includes but is not limited to using correct spelling and grammar, addressing the reader with correct titles, and identifying oneself and one’s needs clearly. Email etiquette is especially relevant for students communicating with directors, educators and the board.

To set yourself up for a successful email students must ensure to:
  • Make sure to use correct spelling, grammar, and punctuation throughout the email.
  • Utilize a professional tone
  • Avoid using internet slang (totes, facepalm, etc.), text language (lol, brb, etc.), emojis, and distracting fonts that may portray an unprofessional image.
  • Always re-read your email before you send it to edit spelling, grammar, and punctuation as well as for the overall tone and content of the email.
  • Remember that Directors/Student Advisors are people and have busy schedules too, so be understanding and respectful of their time and consideration.
  • Email well in advance if possible and avoid emailing them at unreasonable hours (outside of business hours).
  • Give a decent amount of time to respond (at least a day) before sending additional emails.

S.16B Students are required to keep themselves updated by reviewing our student newsletter and all communications sent via email.

S.16C Students are required to inform EIE of any address changes, and to ensure we always have your current contact information on file. You may miss important dates and messages, and incur additional fees if we cannot reach you at the email address, phone number or mailing address you have provided.

S.16D Students who are inactive will have 3 chances to reply to the inactivity communications to provide notice and discuss details with EIE Training Centre. Failure to respond to inactive notices may result in account suspension and/or abandonment. 
*Students will be required to submit a letter of consideration to the disciplinary board. Click here for letter requirements

Quota Room Rentals

S.17A Students may be assigned quotas to complete during / after their courses to receive certification or entry into the final exam. Quotas are required to be completed outside of the classroom and on your own time. Quotas are to be submitted in the assignment section of the online course (View online course section for details).

Students who are required to complete quotas may rent a treatment room from either campus. 

**24hr notice must be given prior to renting room**

Renting a room is a first come, first serve basis. We are unable to guarantee availability on short notice. All quota room rentals are required to be booked online through the quota room rental booking page. Rental rooms may also be booked with the spa admin team at the front desk or by calling 780-466-5271. 

S.17B Fees
Per Service (2 Hour Booking) $30.00 (+ tax) or All Day $100 (+tax)
Clean up fee $75.00 (+ tax)
*Clean up fee assessed if rental space is not cleaned to the standards on the cleaning checklist

S.17C Additional PoliciesStudents are expected to bring their own product provided in their student kit to use for completing quotas. Any additional product needed is available for purchase through PROBEAUTY Group. *Supplies will not be provided through EIE; dispensary is off limits* The school is not involved with student/client payments and will not collect fees from clients for quota services.

S.17D You must arrive 30 minutes prior to your scheduled service in order to prepare and set up your rented station.

S.17E Every appointment must be scheduled to be completed 30 minutes before closing time to allow for complete cleanup of station as per the checklist provided. 

*If station is deemed unclean a fee will be assessed. Please see a member of staff if you are unsure if you have met the guidelines*

S.17F Students are required to be in uniform at all times in our facilities. As a student at the European Institute of Esthetics you are a reflection of the standards we uphold and should portray the professionalism of an esthetician. Our student dress code is strictly enforced, and students may be asked to change or leave the facility if proper attire is not worn.

S.17G Be mindful that there are clients receiving services and the spa must remain quiet and relaxing. *Please inform your clients that absolutely no children are allowed in the spa*

S.17H You may have a sealed water bottle at your station. Absolutely no food or other drink should be present during a service. This applies to both the student and client.

S.17I It is the student’s responsibility to pay for any damage and subsequent cost, to either repair or replace EIE equipment.

S.17J When performing services in our Treatment Rooms, Students must adhere to all Disinfection, Hygiene, and Personal Protective Equipment Guidelines required of all Service Providers in our school. These guidelines are covered in our course and are posted in the treatment rooms and student common areas for your reference.

S.17K Provided By EIE
EIE will provide the basic furniture and equipment necessary to complete the service(s) you specify in this form for the Room Rental. Depending on which service you specify, this will include but not be limited to:
  • Bed
  • Stool
  • Pedicure basin(s)
  • Manicure table
  • Steamer
  • Mag lamp
  • Towel Warmer

Any equipment that you require/ wish that is not listed above needs to be noted or selected in this form. Any equipment/furniture requests at the time of rental may not be available if they are not mentioned here.
The Room will be set up for service, if you require additional lines/towels please ask the front desk. Any towels/Lines used during your room rental will need to be put into the wash before you leave. And the bed’s re-made as when you arrived.

Student Spa

S.18.C Requirements Students in the Full Esthetics and Advanced Clinical Diploma Programs are required to work in the EIE Student Spa to complete a specified number of clients and services as part of their Diploma requirements. Students must complete these requirements prior to attending their Final Diploma Exam. 

Students may work on each other to complete service requirements. Students must either use their own product from their kit and book a room rental session or schedule days in student spa to complete the required services.
*All student passports for clients must be completed on the session dates to qualify as a successful student spa service.  

S.18.D Tips
Students are welcome to accept cash tips from clients directly while working in Student Spa. EIE accepts credit and debit tips for clients visiting EIE Student Spa. Students will receive payouts for any tips received during their shifts on or after the 15th of each month. Tips will be payed out via e-transfer to the email on file in the students' contract. 

S.18.E Student Spa Shift Policies
Students do not need to come in if they have no clients booked. Students have the option to attend even if no one is booked in if they wish to work on each other or complete spa assistant duties.
Our Spa Manager will notify you 3 days prior to your shift if no one is booked to ask if you still wish to attend the day. If we do not hear back in 24 hours, we will assume you have chosen not to attend the day and will remove you from the booking calendar. 

S.18.F Workbooks Students will be provided a workbook outlining Student Spa service requirements for their program at their first shift. Each service must be signed off as complete by the instructor on staff on the day of the service. Once all required services have been completed, each worksheet in the workbook can be uploaded to the Student Spa course in the online portal for grading. 

Lost workbooks will result in a $25 admin fee to receive a new workbook and have the Student Spa Manager pull the completed services.

S18.G Booking Clients
Students will be given a custom URL to share with friends, family, or on social media that will allow clients to book directly with them in the Student Spa. It is the responsibility of the student to ensure they complete all required services, however EIE will support by posting availability for student services online and on social media. 

S18.H Arriving at Student Spa Students do not need to be on site for 9am if they do not have clients booked first thing. Students must arrive on site 30 minutes prior to their first client. This time allows students to get set up and ready for the day prior to their first client arriving. Students may enter through the front doors for their student spa shift if arriving past 9am. 

S18.I Student Spa Duties

Students are required to assist with laundry and cleaning duties during their shifts. If a student has no clients booked, they may visit our Spa Manager to perform Spa Assistant duties. Students may work for 2 hours performing spa laundry and cleaning duties. This 2-hour session will count towards spa hours. A maximum of one line/service from each service requirement can be claimed as spa assistant sign off. Ie. You may only use spa assistant duties to claim one chemical peel service requirement, one advanced facial requirement, etc.

S18.J Completion Requirements Student Spa requirement must be completed on site and signed off by the staff member overseeing the Student Spa for the day.

Students may apply for an exemption to this rule if they are currently employed by or operate their own licensed business. Applications for this consideration can be done via email to
  • For home based businesses: Your business license and booking information must be provided.
  • For students working in a spa/clinic: proof of employment must be provided.

Once permission has been approved, students will receive a letter granting this exception and be provided instructions on how to obtain sign off for the service. 

These services are required to be completed in our Student Spa, with the exception of the two exemption options listed above. These services are not eligible to be completed in a rental room on campus. 

S18.K Sick Policy If you are sick and unable to attend your shift, please email or call 780-466-5271 as soon as possible so we can arrange your clients to be moved to a different student or service provider where possible. 

Mentor Minutes

S.18.L Join our webinar and take a step closer to fulfilling your client requirements (student spa) for your program
After the session, please submit your assignment by emailing and cc'ing Your attendance will be recorded, and upon verification by your educator/front desk, you can remove one student spa requirement.

S.18.M Available To All Registered Students
Mentor Minutes sessions are available for students to attend voluntarily. While attendance is not mandatory, participating students may benefit from additional learning opportunities and support. Students attending Mentor Minutes sessions may be assigned tasks or provided with valuable information to enhance their educational experience.
*Preregistration is required

Payments & Fees

S.19A Deposit
  • Full payment is required at the time of registration.

  • Registrations over $2,000 are eligible for payment plans (see section S.19B)
    • Fees/deposits are non-refundable once you have started a class.

    • GST is added to all class fees.

    • Students applying for Student Aid are required to pay a non-refundable registration processing fee of $500 to hold their registration for a selected Diploma Program.
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    S.19B Financing

     Payment Plans

    The European Institute of Esthetics offers payment plan options for all programs. Payment plans are interest free.​ Payment plans cannot be combined with promotions, discounts or coupons.
    • Full Program Payment Plan: If you are registering in a full program and require a payment plan, please contact our Director of Finance.
    • Modular Payment Plans: If you are registering for courses exceeding $2,000 you are eligible for a payment plan. A deposit of 60% is due at registration. The remaining balance will be split into two equal monthly payments. Full payment is required to participate in practical training. Students must provide a valid credit card. If a payment is declined, you will lose access to the course until the required payment is made.​
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     iFinance Canada
     Student Loans from Student Aid
     ​Visit student aid financing to view all financing options and what you’ll need for your Student Aid application.
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    S.20A Payment Credits
    All payment, registration and scholarship credits are non-transferrable. Credits expire after one year from date of initial payment.
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    S.21A Rescheduling / No Show / Class Cancellation
    A rescheduling fee applies for:
    • Students who cancel or reschedule an exam, webinar or course dates with less than 2 weeks notice
    • Students who do not provide immediate notice of illness or absence (VM and Email) to EIE AND students who have not provided required doctors note/proof of documentation within 48 hours
    • Student who do not follow dress code protocols and were sent home by an instructor
    • Students who do not follow policies and procedures outlined in student handbook and were sent home by an instructor.
    • Students marked as No Show for a class or webinar who are not eligible to make up missed models/time in Student Spa
    • Theory Incomplete one week prior to practical training date - with class still schedule

    Fees Incurred and Costs:

    Classes (Single or Multiple Days): $150 + GST
    Exam Only/Rewrite: $125.00+ GST (Each)
    Webinars/Online Lectures: $150.00+ GST (Each)
    Student Spa Shift: $150.00+ GST (Each)
    Skills Exhibit: $125.00+ GST (Each)

    Students required to pay a fee can now do so directly in the practical booking platform (Vagaro). If you are not required to pay a rescheduling fee, your Student Advisor will work with you to reschedule your class to a suitable date.  
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    S.21B Rewrite Fee If you were unsuccessful in passing an exam, you are able to book a rewrite. Exam Rewrites can be requested and paid for online. ​
    Theory Exam Rewrite Fee $49.00 + GST (Per Course)
    Practical Exam Rewrite Fee $125.00 + GST (Per Course)

    S.21C Course Extension If you require more time to complete your course, you can do so by applying for an extension.
    Extensions are limited to 1 extension per course.​
    Modular Extension (per course) $75.00 (+ GST)

    S.21D Additional Training 
    If you require more hands on training for the practical component of your class you can book time for additional practical training. Additional training days are unlimited.
    ​Additional Practical Training (per day) $200.00 (+ GST)

    S.21E Administration Fees
    • Modular Course Certificate Printing Fee $25.00 (+ GST)
    • Transcript Reprint $75.00 (+ GST)
    • Certificate/Diploma Reprint $75.00 (+ GST)
    • Withdrawal/Refund Processing Fee $75.00  (+ GST)
    • Tax Forms / Receipts: (see below)
    *For Tax Forms/Receipts, contact the Director of Finance for a quote

    S.21F Withdrawal / Refunds
    To be eligible for a refund and withdraw from a module you must:
    • Submit notice within 7 days of registration
    • Have not worked past Lesson 1 of the online theory course
    • Have not ordered/received the student kit and course materials
    Refunds are processed on the 25th of each month

    S.21G For students enrolled in programs, please refer to the policies outlined in your enrollment contract.
    S.21H Program registration processing fees are non-refundable and non-transferrable. (S.19A)
    S.21I All fees are due immediately and are non-refundable. Failure to provide payments will result in suspension or expulsion from the course and/or program. 

    S.21J Credit Card Authorization Form and Immediate Fee Processing
    • A credit card authorization form is required on file for any student in a full time program and may be required and requested for students in modular courses that are exhibiting repeat behavior in incurred course fees.
    • Credit card authorization forms provide EIE Training Centre with the ability to charge any incurred fees (as listed above). These charges will incur automatically and a notice will be provided to the students email on file of the fees and charges processed. Should the card decline a student advisor will connect with the student for an alternative payment. 
    • Payment processing that results in insufficient funds/declined/etc will be subject to a NSF fee of $45.00 (+ GST), and will be added/charged to the credit card/payment plan/etc of the payment due.
    • Payment failure or failure to provide alternative payment methods will result in a pause of training access and/or suspension from the program/courses enrolled.
    • Students may appeal fees by submitting a ticket to If a fee has been appealed and approved for refund, EIE will process and provide a refund to the student.

    S.21K Issues Processing Payment
    Payment processing that results in insufficient funds/declined/etc will be subject to a NSF fee of $45.00 (+ GST), and will be added/charged to the credit card/payment plan/etc of the payment due.

    Violations / Disciplinary Actions

    S.22A Violations of the Student Code of Conduct or Handbook
    Any violations of the Student Code of Conduct will result in a Notice of Violation submitted to the student via email. This notice will be held as a permanent record on the student's file. 

    Violations of the Student Code of Conduct may lead to suspension and/or expulsion by the Disciplinary Committee. Cause for suspension/expulsion is determined by patterns of behavior, repeat violations, etc. 

    Disciplinary actions include, but are not limited to: 
    • Verbal Warnings 
    • Written Notices 
    • Dismissal from class – Practical/Webinars/Theory 
    • Suspension Expulsion

    Program Extension

    S.23A Students who are in a program may qualify for an extension to extend their session end date. Extension requests must be completed 10 days prior to the session end date. In the event that a student surpasses their designated session end dates, they may not meet the criteria for an extension. Students may review opportunities for extension as shown in the FAQ and Student Knowledge Base to determine which extension request applies to the student.

    All students seeking an extension will be required to submit a letter of consideration for the board of directors to review.
    Students can expect to receive a response 7-14 business days after submission.
    Click Here: Letter of Consideration

    In addition it will be required that students with student aid review and follow the action listed in the article posted below.
    Click Here: I am on student loans and have not yet completed my training


    Extensions are considered on a case-by-case basis and student advisors consider your progress and personal situations. 

    The following is a helpful link to the Alberta Student Aid website outlining extensions:

    Suspension, Dismissal, Abandonment Of Classes

    S.24A Any students who have been dismissed/abandoned or suspended from their training may apply for re-entry into a course or a program after a 6 month probation. If your 6 month probation has completed you may apply by submitting a ticket to a student advisor at

    S.24B Loss of progress
    Any students who have been marked as abandoned or have been suspended in their training will not be eligible to return to their current state of studies and will not be able to resume from where the training had been last completed.  It will be required for students to reapply and submit a new application for acceptance into a program/course at EIE Training Centre. If/when accepted students will begin the training from the start and will need to complete all requirements, no exemptions or authorizations will be made to waive course requirements.

    S.24C Loss of funds/credit
    • Student accounts that are listed as suspended or as abandoned will lose all existing credit so long as agreements in the student enrollment contract have been met by EIE Training Centre.
    • Students who have abandoned their studies and wish to continue in their training will be required to reapply for the program/course and provide full payment should they be outside of their session ends dates listed in their enrollment contract.
    • Students seeking funding through student aid will need to reapply and follow the student loan guidelines provided by student aid for a new application. Students may not be eligible for a new application until existing loan has been paid.

    Further Resources & Important Links

    Casera Perry | Student Advisor
    ​Contact Casera for registration, attendance/late notices, rescheduling, scheduling arrangements, tours, doctors notes, etc.

    Appointment bookings available.
    Book Appointment:
    Melissa Colborne | Tech Support
    Contact Melissa for technical support within your online course, including issues with pages not loading. 

    Appointment bookings available.
    Desiree Billey | Director of Admissions
    ​Available by appointment only.
    Appointment bookings available upon discussion.
    Rae Urrutia | Director of Finance
    Available by appointment only.
    Appointment bookings available upon discussion.
    Tiffany Starchuk | Dean of Admissions
    Available by appointment only.
    Appointment booking requests available.